Ryan Ronquillo's Resume (Last updated July 27th 2008)

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CERTIFICATIONS
Microsoft Certified Professional

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OBJECTIVE
To join an organization that will be able to utilize my knowledge, skills and experience and to continuously learn at the same time be able to provide the best future for my family.

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Ryan Ronquillo
Singapore, Singapore 400339
www.rycelph.com

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EDUCATION

Holy Angel University
BS in Electronics and Communications Engineering

June 1993 - April 1999
Angeles City, Philippines

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SKILLS
  • Installation and setup of Windows Server 2000, 2003 and 2008
  • Experience on the following hardware servers: Dell Power Edge 2950, HP Proliant DL380G5 Rack Servers, Acer Altos G520 Tower Type server, and IBM Blade Servers
  • File print sharing for internal users, in-house application/tool
  • IIS Web services and MS SQL Database;
  • Monitoring CPU, Memory, Network utilization, Hard drive space, and Power level
  • Experience on Active Directory, creation of OUs, Users and organizing computers and objects, security groups including and linking them on GPOs
  • Experience on Group Policies: Manage, troubleshoot users, computers, security groups, smtp restrictions and distribution lists
  • Experience on MS SQL: maintain, troubleshoot, search and edit databases
  • Experience on MS Windows 2000 Server NT Backup system and Dat backup tape
  • Experience on transferring mailboxes on MS Exchange Server

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WORK EXPERIENCE

Emerio InfoTech Pte Ltd
Junior System Engineer

11 April 2008
Singapore
  • Provide desktop, laptop, server, network, mobile support to Emerio and its clients
  • Prepare and deploy desktop, laptop, server, netork devices to Emerio and its clients
  • Support and troubleshoot end users email, mobile, programs and in house applications for them to be able to do their work
  • Coordinate and escalate issues with colleagues and other departments
  • Operate backup tape equiptment on a schedule basis and coordinate with deputy engineer in charge of backup system
  • Record call logs on the support system taking tracks of all the tasks done on a daily basis
  • Took ownership of company inventory
  • Teamed up with software developers department to create an inventory system for the company systems and IT related assets
  • Took ownership on handling company voice port matrix and keep it updated
  • Analyze and process IT related request, coordinate with vendors, process PR and coordinate with other department to be able to deliver on time.

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AWARDS AND HONORS

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TRAINING

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REFERENCES

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SUMMARY
An IT individual with more than 8 years of extensive technical support and troubleshooting on customers' desktops/laptops systems and applications; high customer service and leadership skills and team player; basic server system administration both Microsoft and Linux based environment; level 1 network support and troubleshooting.

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